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Response to the Reviews on Bargas-Avila et al. (2009) ‘Intranet Satisfaction Questionnaire: Development and Validation of a Questionnaire to Measure User Satisfaction with the Intranet’

  1. Javier A. Bargas-Avila2
  1. 1Department of Cognitive Psychology and Methodology, University of Basel, Faculty of Psychology, Missionsstrasse 62a, 4055 Basel, Switzerland
  2. 2Google/YouTube User Experience Research, Brandschenkestrasse 110, Zurich, Switzerland
  1. *Corresponding author: s.orsini{at}unibas.ch
  1. Editorial Board Member: Gitte Lindgaard and Jurek Kirakowski

Abstract

This article contains the response to the reviews regarding the development and validation of the Intranet Satisfaction Questionnaire (ISQ), which measures user satisfaction with the Intranet. Where appropriate additional data analysis and interpretation is provided, the data show further evidence for the good validity, reliability and sensitivity of this tool. In addition, we provide a short preview of a follow-up publication and show that the ISQ can differentiate effectively between bad and good Intranets.

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